Mandarin IT Support Specialist: SSL & Security

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

14-Week Vacation Leave

Job summary

J-K Netwok Services is seeking a Mandarin IT Support Specialist in Makati City. The role involves assisting Mandarin- and English-speaking clients, troubleshooting SSL certificates and PKI-related issues, and providing first-level technical support for security products.

The position follows a dayshift schedule with a hybrid work setup. The ideal candidate has a bachelor’s degree, Mandarin proficiency, and at least 1 year of technical support or customer service experience, with knowledge of

Qualifications

• Bachelor’s degree in any course.
• At least 1 year in technical support and customer service is a big advantage.
• Experience in Web-hosting accounts is a big advantage.
• Knowledge of Microsoft Office applications and the internet environment.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, servers, and apps.

Skills

Mandarin proficiency

English proficiency

Customer service

Technical support

Education

Bachelor's degree

Tools

SSL certificate management

Job description

J-K Netwok Services is seeking a Mandarin IT Support Specialist in Makati City. The role involves assisting Mandarin- and English-speaking clients, troubleshooting SSL certificates and PKI-related issues, and providing first-level technical support for security products.

The position follows a dayshift schedule with a hybrid work setup. The ideal candidate has a bachelor’s degree, Mandarin proficiency, and at least 1 year of technical support or customer service experience, with knowledge of