Mandarin SSL & PKI Tech Support Specialist (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave, Sick Leave, Marriage/1

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

Tenure-based leaves

Perfect Attendance Incentive

Perfect Punctuality Incentive

13th Month Pay

Government Mandated Benefits

Other benefits

Job summary

J-K Netwok Services in Makati City seeks a Mandarin Technical Solutions Specialist to assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems. You will troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications, and provide first-level technical support for SSL certificates, PKI, and digital identity solutions.

The role is hybrid with a dayshift schedule (9:00 am – 6:00 pm).

Qualifications

Bachelor’s degree in any field (as stated).
Open to Filipinos/Filipino-Chinese proficient in Mandarin and English; foreigners fluent in Mandarin and English.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within SLA.
Guide customers through installation, configuration, and renewal of SSL certificates and security products.