Mandarin Technical Support Specialist for SSL and Security
J-K Netwok Services
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Benefits offered by this job
Job summary
One of the most trusted companies specializing in securing websites, devices, and online transactions is seeking a Mandarin Technical Support Associate in Makati. The role requires handling SSL certificates, PKI, and digital identity solutions with a focus on first-level technical support and customer service.
The position follows a dayshift schedule with a hybrid work setup. Qualifications include fluency in Mandarin and English, a bachelor’s degree, and preferably 1+ year in technical support
Qualifications
- Open to Filipinos and Filipino-Chinese fluent in Mandarin and English.
- Bachelor’s degree in any course.
- Having at least a year of technical support and customer service is a big advantage.
Responsibilities
- Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
- Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
- Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
- Monitor and respond to support tickets within the required SLA.
- Guide customers through installation, configuration, and renewal of SSL certificates and security products.
Skills
Education
Job description
One of the most trusted companies specializing in securing websites, devices, and online transactions is seeking a Mandarin Technical Support Associate in Makati. The role requires handling SSL certificates, PKI, and digital identity solutions with a focus on first-level technical support and customer service.
The position follows a dayshift schedule with a hybrid work setup. Qualifications include fluency in Mandarin and English, a bachelor’s degree, and preferably 1+ year in technical support
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