Mandarin Technical Support Specialist: SSL & PKI

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation, Sick, Marriage, Maternity, P

Solo Parent Leave

Bereavement Leave

Leave based on tenure

Perfect Attendance Incentive

Perfect Punctuality Incentive

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Specialist to join our growing IT security team. You will assist Mandarin-speaking and English-speaking clients via email, chat, phone, or tickets, focusing on certificate-related issues and security service products.

The role offers a dayshift schedule (9:00 am–6:00 pm) with a hybrid work setup in Makati. Open to Filipino and foreign nationals proficient in Mandarin and English.

Qualifications

• Mandarin-speaking with English competence required.
• Bachelor's degree in any field.
• At least 1 year in technical support or customer service is advantageous.
• Experience with web-hosting accounts is beneficial.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or tickets.
• Troubleshoot certificate-related issues across OS, devices, servers, and apps.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within SLA.

Skills

Mandarin proficiency

English proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

J-K Netwok Services in Makati City is seeking a Mandarin Technical Specialist to join our growing IT security team. You will assist Mandarin-speaking and English-speaking clients via email, chat, phone, or tickets, focusing on certificate-related issues and security service products.

The role offers a dayshift schedule (9:00 am–6:00 pm) with a hybrid work setup in Makati. Open to Filipino and foreign nationals proficient in Mandarin and English.