Mandarin Tech Support Advisor – SSL & PKI

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Group life insurance

AD&D

Leave benefits

13th month pay

Government benefits

Other benefits to discuss

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Specialist to provide first-level technical support for SSL certificates, PKI, and digital identity solutions. You will assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.

The role requires Mandarin and English fluency, a Bachelor’s degree, and at least 1 year in tech support or customer service. Hybrid work setup with dayshift hours (9:00 am–6:00 pm) and a monthly salary of PHP 90,000 is

Qualifications

Open to Filipinos and Filipino-Chinese fluent in Mandarin and English.
Open to foreign nationals fluent in Mandarin and English.
Bachelor’s degree in any course.
At least 1 year of technical support/customer service experience.
Experience in web-hosting accounts is a plus.
Knowledgeable in MS Office and Internet usage.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, web servers, and software applications.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required SLA.
Guide customers through installation, configuration, and renewal of SSL certificates and security products.