Mandarin Technical Support Specialist (SSL & PKI)

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation leave

Sick leave

Maternity/Paternity leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Coordinator to assist clients in Mandarin and English, troubleshooting SSL and related security services. The role offers a dayshift, hybrid setup, and a salary of PHP 90,000.

Open to Filipino nationals or dual nationals proficient in Mandarin and English, with a bachelor’s degree and relevant tech support experience. Visa assistance and comprehensive benefits included.

Qualifications

• Bachelor’s degree in any course.
• Mandarin and English proficiency required.
• 1+ year in technical support or customer service preferred.
• Experience in web-hosting accounts is a plus.
• Proficient with Microsoft Office and internet tools.

Responsibilities

• Assist Mandarin-speaking and English-speaking clients via email, chat, phone or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, servers and software.
• Provide first-level technical support for security service products (SSL certificates, PKI, digital identity).
• Monitor and respond to support tickets within SLA.
• Guide customers through installation, configuration and renewal of SSL certificates and security products.

Skills

Mandarin

English

Technical support

Customer service

Web hosting

MS Office

Education

Bachelor’s degree

Job description

J-K Netwok Services in Makati City is seeking a Mandarin Technical Coordinator to assist clients in Mandarin and English, troubleshooting SSL and related security services. The role offers a dayshift, hybrid setup, and a salary of PHP 90,000.

Open to Filipino nationals or dual nationals proficient in Mandarin and English, with a bachelor’s degree and relevant tech support experience. Visa assistance and comprehensive benefits included.