Mandarin Technical Specialist – SSL & Security (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Marriage Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

Leave for tenure

Perfect Attendance Incentive

Perfect Punctuality Incentive

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Specialist to assist clients in Mandarin and English. The role involves troubleshooting SSL certificates, PKI, and digital identity solutions across various environments, with a hybrid work setup in Makati.

The ideal candidate has a background in technical support and customer service, plus familiarity with web-hosting accounts. Bachelor's degree required; Filipino/Filipino-Chinese with Mandarin proficiency encouraged.

Qualifications

Bachelor's degree in any field.
At least 1 year of technical support or customer service experience.
Experience with web-hosting accounts is a plus.
Proficiency in Mandarin and English required.

Responsibilities

Assist Mandarin-speaking and English-speaking clients via email, chat, phone, or ticketing system.
Troubleshoot certificate-related issues across OS, devices, servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within SLA.
Guide customers through installation, configuration, and renewal of SSL certificates.