Mandarin Tech Support & SSL PKI Specialist

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Marriage Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati is seeking a Mandarin Technical Analyst to support Mandarin- and English-speaking clients. The role focuses on troubleshooting SSL-related issues, PKI, and digital identities across multiple platforms. Hybrid work setup, dayshift 9:00 am–6:00 pm, with benefits including HMO, leaves, and 13th month pay.

Bachelor’s degree holders with 1+ year in technical support or customer service are preferred, especially those with web-hosting experience.

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Open to Foreign Nationals who are proficient in Mandarin and English.
Bachelor’s degree in any course.
Having at least a year of technical support and customer service is a big advantage.
Having experience in Web-hosting accounts is a big advantage.
Knowledgeable in Microsoft Office applications and the internet environment.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.