Mandarin Technical Adviser for SSL & PKI Support

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Maternity/Paternity/Marriage Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Adviser to support Mandarin- and English-speaking clients. The role involves troubleshooting SSL certificates, PKI, and digital identity solutions, with a hybrid work setup and dayshift schedule.

The candidate should have a Bachelor’s degree and at least 1 year in technical support or customer service; knowledge of web-hosting accounts and MS Office is a plus. Salary is Php 90,000 with visa options available.

Qualifications

Proficient in Mandarin and English.
Bachelor’s degree in any field.
At least 1 year of technical support or customer service is advantageous.
Experience with web-hosting accounts is beneficial.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within SLA.
Guide customers through installation, configuration, and renewal of SSL certificates.