Mandarin Technical Success Specialist - SSL & PKI Support

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Visa assistance

HMO

Group Life Insurance

AD&D Insurance

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

13th Month Pay

Government Benefits

Attendance incentive

Punctuality incentive

Job summary

J-K Netwok Services, based in Makati City, is seeking a Mandarin Technical Success Specialist. You will provide technical support in Mandarin and English, assist clients via email, chat, phone, or tickets, and troubleshoot SSL/digital identity related issues across platforms.

The role offers a dayshift schedule (9:00 am – 6:00 pm) with hybrid work setup and a competitive Php 90,000 monthly salary. Prior experience in web hosting and MS Office is advantageous.

Qualifications

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor's degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

Responsibilities

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin

English

Technical support

Customer service

MS Office

Education

Bachelor's degree

Tools

Web hosting

Microsoft Office

Job description

J-K Netwok Services, based in Makati City, is seeking a Mandarin Technical Success Specialist. You will provide technical support in Mandarin and English, assist clients via email, chat, phone, or tickets, and troubleshoot SSL/digital identity related issues across platforms.

The role offers a dayshift schedule (9:00 am – 6:00 pm) with hybrid work setup and a competitive Php 90,000 monthly salary. Prior experience in web hosting and MS Office is advantageous.