Mandarin Tech Support & SSL Specialist (Hybrid, Makati)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

13th Month Pay

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Associate to support Mandarin- and English-speaking clients. The role focuses on troubleshooting SSL certificates, PKI, and digital identity solutions across multiple platforms.

The position offers dayshift hours, hybrid work setup, and a comprehensive benefits package. Bachelor’s degree required, with advantage for candidates with web-hosting experience and prior technical support.

Qualifications

Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
Open to Foreign Nationals who are proficient in Mandarin and English.
Bachelor’s degree in any course.
Having at least a year of technical support and customer service is a big advantage.
Having experience in Web-hosting accounts is a big advantage.
Knowledgeable in Microsoft Office applications and the internet environment.

Responsibilities

Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required Service Level Agreements (SLA).
Guide customers through installation, configuration, and renewal of SSL certificates and security products.