Mandarin Healthcare Tech Support Specialist - Hybrid

J-K Netwok Services; Taguig; On-site; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (Day 1)

Discount for Company products

Monthly Allowances: Php 9,400 (Taxable

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

J-K Netwok Services in Taguig City, Philippines, seeks a Mandarin Technical Support Specialist for dayshift, onsite for 6 months with a hybrid option of 1 day WFH per week. The role focuses on first-line technical support in a medical context, requiring Mandarin and English proficiency and a relevant science/healthcare degree.

You will handle calls/emails, document issues, and develop SME knowledge while contributing to process improvements.

Qualifications

• Open to Filipinos and Filipino-Chinese proficient in Mandarin and English.
• Bachelor's degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
• Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
• Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain SME on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin proficiency

English proficiency

Analytical thinking

Technical troubleshooting

Technical writing

MS Word

PowerPoint

Excel

Outlook

Independent worker

Education

Science/Biomedical/Healthcare/Engineering degree

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City, Philippines, seeks a Mandarin Technical Support Specialist for dayshift, onsite for 6 months with a hybrid option of 1 day WFH per week. The role focuses on first-line technical support in a medical context, requiring Mandarin and English proficiency and a relevant science/healthcare degree.

You will handle calls/emails, document issues, and develop SME knowledge while contributing to process improvements.