Mandarin Technical Product Support - Healthcare Tech (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL and 12 SL

Product discounts

Monthly Allowances: Php 9,400

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits will be discussed

Job summary

J-K Netwok Services is seeking a Mandarin Technical Product Support professional in Taguig. The role requires strong Mandarin and English proficiency, a scientific/healthcare background, and 3+ years of relevant experience handling technical support in medical settings.

You will work onsite initially, with a hybrid option after six months, providing detailed troubleshooting and clear documentation. The position offers a comprehensive benefits package, salary of Php 160,000 per month, and a

Qualifications

• Open to Filipinos proficient in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science/Healthcare/Engineering or Medical Transcription.
• At least 3 years of experience in a medical/clinical environment or customer-facing technical support.

Responsibilities

• Handle inbound customer calls and emails with professional, supportive assistance.
• Review and manage shared mailboxes ensuring inquiries are addressed promptly.
• Provide first-level technical troubleshooting and guide customers to resolutions.
• Document customer issues and resolutions accurately for quality and regulatory compliance.
• Communicate investigation results clearly via reports and updates while meeting KPIs.
• Develop SME on assigned products and support knowledge sharing and training.
• Coordinate workloads, assist team members, escalate country-specific issues, and contribute to process improvements.

Skills

Mandarin language

English language

Analytical thinking

Problem solving

Technical writing

Education

Bachelor’s degree or higher

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services is seeking a Mandarin Technical Product Support professional in Taguig. The role requires strong Mandarin and English proficiency, a scientific/healthcare background, and 3+ years of relevant experience handling technical support in medical settings.

You will work onsite initially, with a hybrid option after six months, providing detailed troubleshooting and clear documentation. The position offers a comprehensive benefits package, salary of Php 160,000 per month, and a