Mandarin IT Support Specialist - Healthcare (Onsite/Hybrid)

J-K Netwok Services; Taguig; Hybride; PHP 1 625 000 - 1 946 000; Plein temps

Avantages offerts par ce poste

HMO for dependents

Life Insurance

Leave credits

Product discounts

Monthly allowance

Merit increase

13th month pay

Government benefits

Other benefits

Résumé du poste

J-K Netwok Services in Taguig, Philippines is seeking a Mandarin IT Assistance professional for a hybrid onsite role (onsite first 6 months, then 1 day work-from-home per week). The job requires fluency in Mandarin and English, a degree in science/healthcare or related field, and at least 3 years in a medical or customer-facing technical support environment.

The role involves handling calls and emails, providing first‑level troubleshooting, documenting cases, and building SME knowledge while

Qualifications

• Bachelor’s degree or certificate in science, healthcare, engineering or related field.
• At least 3 years in medical/clinical or customer-facing technical support.
• Strong analytical and problem-solving skills.
• Excellent technical writing and proficiency in MS Office.

Responsabilités

• Handle inbound customer calls and emails with professional, supportive assistance.
• Review and manage shared mailboxes to address inquiries promptly.
• Provide first-level technical troubleshooting and guide customers to resolutions.
• Document complaints and investigations clearly in records.
• Communicate investigation results with written reports and updates.
• Develop SME on products and assist knowledge sharing and training.
• Support team lead by coordinating workloads and process improvements.

Connaissances

Mandarin & English bilingual

Formation

Bachelor’s degree or equivalent

Outils

MS Word

PowerPoint

Excel

Outlook

Description du poste

J-K Netwok Services in Taguig, Philippines is seeking a Mandarin IT Assistance professional for a hybrid onsite role (onsite first 6 months, then 1 day work-from-home per week). The job requires fluency in Mandarin and English, a degree in science/healthcare or related field, and at least 3 years in a medical or customer-facing technical support environment.

The role involves handling calls and emails, providing first‑level troubleshooting, documenting cases, and building SME knowledge while