Mandarin Engineering Support Specialist | Hybrid (Healthcare)

J-K Netwok Services; Taguig; Hybrid; PHP 1,562,000 - 2,009,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Annual Leave credits

13th Month Pay

Monthly allowances

Government Mandated Benefits

Job summary

J-K Netwok Services is seeking a Mandarin-speaking Engineering Support professional in Taguig. The role focuses on handling customer inquiries, providing technical troubleshooting, and documenting issues while engaging in SME knowledge sharing.

The position offers initial onsite work in BGC, Taguig with a shift to hybrid after six months. Requirements include Bachelor’s or equivalent in a relevant field, 3+ years of medical/clinical or tech support experience, and strong Mandarin and English

Qualifications

• Fluent in Mandarin and English, with strong written and verbal communication.
• Bachelor’s degree, diploma or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years in a medical/clinical environment or customer-facing technical support role.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance.
• Review, prioritize, and manage shared mailboxes, ensuring inquiries are addressed promptly according to procedures.
• Provide first-level technical troubleshooting, document issues, and communicate results clearly.
• Develop SME on assigned products/processes and support knowledge sharing and training.
• Coordinate workloads with the Technical Support Team Lead/Supervisor and contribute to process improvements.

Skills

Mandarin proficiency

English proficiency

Analytical skills

Technical writing

Communication skills

Education

Bachelor’s degree in Science/ Biomedical/ Healthcare/ Nursing/ Engineering/ Medical Transcription

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services is seeking a Mandarin-speaking Engineering Support professional in Taguig. The role focuses on handling customer inquiries, providing technical troubleshooting, and documenting issues while engaging in SME knowledge sharing.

The position offers initial onsite work in BGC, Taguig with a shift to hybrid after six months. Requirements include Bachelor’s or equivalent in a relevant field, 3+ years of medical/clinical or tech support experience, and strong Mandarin and English