Mandarin Technical Support Pro – Healthcare (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits

Discount for Company products

Monthly Allowances 9,400 PHP

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

J-K Netwok Services in Taguig City seeks a Mandarin Technical Assistance specialist to provide first-level technical support for healthcare products. You will handle calls and emails, document issues, and communicate results while maintaining KPIs.

The role requires Mandarin fluency, English proficiency, and a background in science/healthcare. It offers onsite work for six months with a transition to a hybrid setup (1 day WFH weekly).

Qualifications

• Proficient in Mandarin and English.
• Bachelor’s degree, diploma or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years of experience in a medical/clinical environment or customer-facing technical support role.

Responsibilities

• Handle inbound customer calls and emails with professional support.
• Review, prioritize, and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting and guide customers to resolutions.

Skills

Mandarin proficiency

Bilingual English

Analytical thinking

Technical writing

Education

Bachelor's degree or higher

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City seeks a Mandarin Technical Assistance specialist to provide first-level technical support for healthcare products. You will handle calls and emails, document issues, and communicate results while maintaining KPIs.

The role requires Mandarin fluency, English proficiency, and a background in science/healthcare. It offers onsite work for six months with a transition to a hybrid setup (1 day WFH weekly).