Mandarin Tech Support Specialist – Healthcare (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits

Product discounts

Monthly allowance

Merit increase

13th month pay

Govt. benefits

Other benefits

Job summary

J-K Netwok Services in Taguig is seeking a Mandarin bilingual Technological Service professional for a dayshift, onsite role with a hybrid option after six months.

The position requires a science/healthcare background and at least 3 years in medical/clinical or tech support, with strong analytical and documentation skills. Competitive benefits include HMO, life insurance, and a 13th month pay.

Qualifications

• Proficient in Mandarin and English.
• Bachelor’s degree or diploma in Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years in medical/clinical or customer-facing tech support.
• Strong analytical and problem-solving skills with solid documentation ability.

Responsibilities

• Handle inbound customer calls and emails with professional support.
• Review, prioritize, and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting and guide customers to resolution.
• Document customer complaints, inquiries, investigations, and resolutions accurately.
• Communicate investigation results through written reports and updates.
• Develop SME on assigned products, processes, and systems; support knowledge sharing.
• Assist Team Lead by coordinating workloads and contributing to process improvements.

Skills

Mandarin proficiency

Analytical thinking

Technical writing

Customer support

Education

Bachelor's degree or diploma in Science/Healthcare/Engineering/Medical Transcription

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig is seeking a Mandarin bilingual Technological Service professional for a dayshift, onsite role with a hybrid option after six months.

The position requires a science/healthcare background and at least 3 years in medical/clinical or tech support, with strong analytical and documentation skills. Competitive benefits include HMO, life insurance, and a 13th month pay.