Mandarin Tech Support Specialist – Healthcare Devices

J-K Netwok Services; Taguig; Hybrid; PHP 1,562,000 - 2,009,000; Full time

Benefits offered by this job

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (cash)

Discount for Company products

Monthly Allowances: Php 9,400 included

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Taguig City is seeking a Mandarin Bilingual Technological Product Support professional. This onsite role transitions to hybrid after a 6-month period, offering a competitive package within the healthcare tech space.

Open to Filipino professionals fluent in Mandarin and English, with a strong background in science/healthcare. The position emphasizes technical troubleshooting, documentation, and customer-focused support in a fast-paced environment.

Qualifications

• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
• Excellent technical writing and documentation skills with proficiency in MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring inquiries and complaints are addressed promptly according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward resolutions.

Skills

Mandarin

English

Education

Bachelor’s degree or diploma in Science/Healthcare

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City is seeking a Mandarin Bilingual Technological Product Support professional. This onsite role transitions to hybrid after a 6-month period, offering a competitive package within the healthcare tech space.

Open to Filipino professionals fluent in Mandarin and English, with a strong background in science/healthcare. The position emphasizes technical troubleshooting, documentation, and customer-focused support in a fast-paced environment.