Mandarin Healthcare Tech Support Specialist (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

12 VL and 12 SL

Discount for Company products

Monthly Allowances: Php 9,400

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits

Job summary

J-K Netwok Services seeks a Mandarin Systems Support Specialist to support customers in Mandarin and English from BGC, Taguig. The role combines onsite work for 6 months with a weekly hybrid option, focusing on first-level technical support, documentation, and quality customer service.

Candidates should have a science/healthcare/engineering background and at least 3 years in a clinical or tech-support setting, plus strong MS Office skills.

Qualifications

• Open to Filipinos and Filipino-Chinese proficient in Mandarin and English.
• Bachelor’s degree or diploma in science/biomedical/healthcare/engineering.
• At least 3 years in medical/clinical or customer-facing technical support.
• Strong analytical and problem-solving skills.
• Excellent technical writing and MS Office proficiency.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring inquiries are addressed promptly.
• Provide first-level technical troubleshooting by analyzing issues and guiding customers toward resolutions.
• Document customer complaints, inquiries, investigations, and resolutions.
• Communicate investigation results and technical information through reports and updates.
• Develop SME on assigned products, processes, and systems; support knowledge sharing and training.
• Coordinate workloads and support team members; escalate complex issues.

Skills

Mandarin proficiency

English proficiency

Analytical thinking

Technical writing

Education

Bachelor's degree or related field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services seeks a Mandarin Systems Support Specialist to support customers in Mandarin and English from BGC, Taguig. The role combines onsite work for 6 months with a weekly hybrid option, focusing on first-level technical support, documentation, and quality customer service.

Candidates should have a science/healthcare/engineering background and at least 3 years in a clinical or tech-support setting, plus strong MS Office skills.