Mandarin Technical Support Specialist – Healthcare Solutions

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits

Product discounts

Monthly allowances

Annual merit increase

13th Month Pay

Government benefits

Job summary

J-K Netwok Services in Taguig, Philippines is seeking a Mandarin bilingual professional for a technical guidance role in the healthcare sector. The position is onsite in BGC, Taguig City with a dayshift schedule and a transition to hybrid work after six months.

The candidate should have 3+ years in medical/clinical environments or customer-facing tech support, plus strong documentation and MS Office skills. HMO, insurance, and other benefits are provided.

Qualifications

• Fluent in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin

English

Education

Bachelor’s degree or Diploma

Job description

J-K Netwok Services in Taguig, Philippines is seeking a Mandarin bilingual professional for a technical guidance role in the healthcare sector. The position is onsite in BGC, Taguig City with a dayshift schedule and a transition to hybrid work after six months.

The candidate should have 3+ years in medical/clinical environments or customer-facing tech support, plus strong documentation and MS Office skills. HMO, insurance, and other benefits are provided.