Mandarin Bilingual Tech Support for Healthcare

J-K Netwok Services

Taguig

Hybrid

PHP 1,518,000 - 2,053,000

Full time

8 days ago

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Benefits offered by this job

HMO + 2 dependents for Free

Life Insurance

Leave credits: 12 VL and 12 SL (cash)

Discount for Company products

Monthly Allowances: Php 9,400 included

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in the Philippines seeks a Mandarin bilingual Technological Aid to join its healthcare solutions team in Taguig. The role involves handling inbound customer inquiries, providing first-level tech support, and documenting issues while maintaining regulatory compliance.

Onsite for six months, then hybrid with one day WFH weekly. Candidates should hold a science/healthcare related degree and have at least three years in medical or customer-facing technical support, with strong

Qualifications

Open to Filipinos and Filipino-Chinese proficient in Mandarin and English.
Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role.
Strong analytical and problem-solving skills with ability to resolve complex technical issues.
Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
Ability to work independently, manage multiple priorities, adapt to changes in a fast-paced environment.

Responsibilities

Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
Review, prioritize, and manage shared mailboxes, ensuring inquiries and complaints are addressed promptly and per procedures.
Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward resolutions.
Accurately document customer complaints, inquiries, investigations, and resolutions.
Clearly communicate investigation results and technical information through reports and updates while meeting KPIs.
Develop and maintain SME on assigned products, processes, and systems; support knowledge sharing and training.
Support team lead by coordinating workloads, assisting team members, escalating country-specific issues, and contributing to improvements.