Bilingual Mandarin Technical Support in Healthcare (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 144,000 - 176,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL and 12 SL

Company product discounts

Monthly allowances: Php 9,400

Annual merit increase

13th Month Pay

Government mandated benefits

Other benefits discussed

Job summary

J-K Netwok Services in Taguig City is seeking a Mandarin bilingual Technical Care professional for a dayshift role with onsite work and a hybrid option after 6 months. The position requires a strong foundation in healthcare settings and excellent communication in Mandarin and English.

The role focuses on first-line technical support, documentation, and collaboration with the team to resolve complex issues while ensuring quality customer service and meeting KPIs.

Qualifications

• Bachelor’s degree or diploma in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
• Excellent technical writing and documentation skills; proficient in MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin language

English language

Analytical thinking

Technical writing

Education

Bachelor’s degree or higher

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City is seeking a Mandarin bilingual Technical Care professional for a dayshift role with onsite work and a hybrid option after 6 months. The position requires a strong foundation in healthcare settings and excellent communication in Mandarin and English.

The role focuses on first-line technical support, documentation, and collaboration with the team to resolve complex issues while ensuring quality customer service and meeting KPIs.