Mandarin Tech Support – Healthcare (Onsite/Hybrid)

J-K Netwok Services

Taguig

Hybrid

PHP 1,625,000 - 1,946,000

Full time

8 days ago

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Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits

Discount for Company products

Monthly allowances

Annual merit increase

13th month pay

Government mandated benefits

Other benefits discussed

Job summary

J-K Netwok Services in the Philippines seeks a Mandarin Technological Support professional to join a global healthcare organization. Location is BGC, Taguig City, with dayshift hours and a work‑set‑up that transitions from onsite for six months to hybrid (one day of work from home) per week.

Open to Filipino and Filipino-Chinese candidates fluent in Mandarin and English. Requires a Bachelor’s in a relevant field, 3 years in medical/clinical or tech support, strong analytical skills, and solid

Qualifications

Open to Filipinos and Filipino-Chinese proficient in Mandarin and English.
Bachelor's degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
Strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment.

Responsibilities

Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.