Mandarin Healthcare Tech Support Specialist

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO coverage

Life Insurance

Leave credits cashable

Product discounts

Monthly allowance

Merit increase

13th month pay

Government benefits

Other benefits

Job summary

J-K Netwok Services in the Philippines is seeking a Mandarin Engineering Assistance professional to join our healthcare-focused support team in Taguig (BGC). The role combines onsite work for the initial six months with a hybrid option (one day work-from-home per week) as you build SME knowledge and support high-priority technical inquiries.

You will handle inbound calls and emails, perform first-level troubleshooting, and document cases to regulatory standards.

Qualifications

• Open to Filipinos and Filipino-Chinese fluent in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years in a medical/clinical environment or customer-facing technical support role in a related industry.
• Strong analytical and problem-solving skills; able to resolve complex technical issues.
• Excellent technical writing with MS Word, PowerPoint, Excel, and Outlook.
• Able to work independently, manage multiple priorities, and adapt in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain SME on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin Language

English Language

Analytical thinking

Technical writing

Education

Bachelor’s degree in a relevant field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in the Philippines is seeking a Mandarin Engineering Assistance professional to join our healthcare-focused support team in Taguig (BGC). The role combines onsite work for the initial six months with a hybrid option (one day work-from-home per week) as you build SME knowledge and support high-priority technical inquiries.

You will handle inbound calls and emails, perform first-level troubleshooting, and document cases to regulatory standards.