Mandarin Technical Support Specialist (Healthcare) Hybrid
J-K Netwok Services
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Benefits offered by this job
Job summary
J-K Netwok Services, a global healthcare solutions provider, seeks a Mandarin Technical Support Representative in BGC, Taguig City. The role is dayshift, onsite for the first 6 months with a Hybrid option—1 day work-from-home per week.
Open to Filipino or Filipino-Chinese professionals proficient in Mandarin and English, with at least 3 years in medical/customer-facing tech support. Salary is Php 160,000 monthly with comprehensive benefits and growth opportunities.
Qualifications
- Open to Filipinos proficient in Mandarin and English.
- Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
- Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role.
Responsibilities
- Handle inbound customer calls and emails with professional assistance.
- Review and manage shared mailboxes to address inquiries promptly.
- Provide first-level technical troubleshooting and guide customers to resolutions.
- Accurately document complaints, inquiries, investigations, and resolutions.
- Communicate investigation results clearly via written reports and updates.
- Develop SME on products and processes, supporting knowledge sharing and training.
- Support workload coordination and escalate complex issues within the team.
Skills
Education
Tools
Job description
J-K Netwok Services, a global healthcare solutions provider, seeks a Mandarin Technical Support Representative in BGC, Taguig City. The role is dayshift, onsite for the first 6 months with a Hybrid option—1 day work-from-home per week.
Open to Filipino or Filipino-Chinese professionals proficient in Mandarin and English, with at least 3 years in medical/customer-facing tech support. Salary is Php 160,000 monthly with comprehensive benefits and growth opportunities.
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