Mandarin IT Support Specialist – Healthcare (Hybrid)

J-K Netwok Services; Taguig; Hybride; PHP 1 625 000 - 1 946 000; Plein temps

Avantages offerts par ce poste

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (conv.

Discount for Company products

Monthly Allowances: Php 9,400 (Taxable

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits will be discussed by t

Résumé du poste

J-K Netwok Services, a global healthcare solutions provider expanding in the Philippines, seeks a Mandarin bilingual professional for Mandarin Managed IT Services in BGC, Taguig. The role is dayshift, onsite for six months then hybrid with one day work from home weekly.

The package includes HMO, life insurance, leave credits, 13th month pay, and monthly allowances, plus annual merit increases. Open to Filipino and Filipino-Chinese candidates proficient in Mandarin and English, with a

Qualifications

• Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
• Strong analytical and problem-solving skills, with the ability to resolve complex technical issues.
• Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.

Responsabilités

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Connaissances

Mandarin language proficiency

English language proficiency

Formation

Bachelor’s degree or diploma in a healthcare/technical field

Outils

MS Word

PowerPoint

Excel

Outlook

Description du poste

J-K Netwok Services, a global healthcare solutions provider expanding in the Philippines, seeks a Mandarin bilingual professional for Mandarin Managed IT Services in BGC, Taguig. The role is dayshift, onsite for six months then hybrid with one day work from home weekly.

The package includes HMO, life insurance, leave credits, 13th month pay, and monthly allowances, plus annual merit increases. Open to Filipino and Filipino-Chinese candidates proficient in Mandarin and English, with a