Mandarin IT Support Specialist — Healthcare Tech

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + dependents

Life Insurance

Leave credits 12 VL 12 SL

Discount for company products

Monthly allowances Php 9,400

Annual merit increase

13th month pay

Government mandated benefits

Job summary

J-K Netwok Services is hiring a Mandarin Information Technology Specialist in Taguig, Philippines. The role requires proficiency in Mandarin and English, a relevant science or healthcare background, and at least 3 years in a medical/clinical or technical support environment. Onsite work for six months, with a hybrid option of one day work from home per week.

Salary is Php 160,000 monthly. Benefits include HMO for dependents, life insurance, and other company perks as part of a comprehensive

Qualifications

• Open to Filipinos and Filipino-Chinese proficient in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate solutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain SME on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin language

English language

Analytical skills

Problem solving

Technical writing

Documentation

MS Word

PowerPoint

Excel

Outlook

Education

Bachelor’s degree

Diploma or certificate in relevant field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services is hiring a Mandarin Information Technology Specialist in Taguig, Philippines. The role requires proficiency in Mandarin and English, a relevant science or healthcare background, and at least 3 years in a medical/clinical or technical support environment. Onsite work for six months, with a hybrid option of one day work from home per week.

Salary is Php 160,000 monthly. Benefits include HMO for dependents, life insurance, and other company perks as part of a comprehensive