Mandarin Technical Support Officer - Hybrid (Healthcare)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL and 12 SL

Discount for company products

Monthly allowances: Php 9,400

Annual merit increase

13th month pay

Government mandated benefits

Other benefits discussed

Job summary

J-K Netwok Services, a global healthcare solutions provider, seeks a Mandarin bilingual Technical Systems Officer for its Taguig operations. The role is onsite for six months with a hybrid option of one day work-from-home per week, offering a competitive package in Php 160,000 salary.

The candidate will handle inbound calls and emails, perform first-level technical troubleshooting, and document issues while maintaining SME knowledge of products and processes.

Qualifications

• Bachelor’s degree, diploma, or certificate in a field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years of experience in a medical/clinical environment or customer-facing technical support role.
• Strong analytical and problem-solving skills.
• Excellent technical writing and documentation skills (MS Word, PowerPoint, Excel, Outlook).
• Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance.
• Review and manage shared mailboxes, addressing inquiries promptly per procedures.
• Provide first-level technical troubleshooting and guide customers to resolutions.
• Document customer complaints, inquiries, investigations, and resolutions accurately.
• Communicate investigation results and technical information through reports and updates.
• Develop SME on assigned products, processes, and systems, supporting knowledge sharing and training.
• Support team lead by coordinating workloads and escalating complex issues.

Skills

Mandarin

English

Analytical skills

Technical writing

MS Office

Education

Bachelor's degree

Job description

J-K Netwok Services, a global healthcare solutions provider, seeks a Mandarin bilingual Technical Systems Officer for its Taguig operations. The role is onsite for six months with a hybrid option of one day work-from-home per week, offering a competitive package in Php 160,000 salary.

The candidate will handle inbound calls and emails, perform first-level technical troubleshooting, and document issues while maintaining SME knowledge of products and processes.