Mandarin IT Support Specialist - Healthcare Tech

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL and 12 SL

Discount for company products

Monthly allowances: Php 9,400

Annual merit increase

13th Month Pay

Government mandated benefits

Job summary

J-K Netwok Services in Taguig City is seeking a Mandarin Computer Repair Specialist. The role is onsite for the first 6 months, with a hybrid option (1 day work-from-home per week) thereafter.

The position requires fluency in Mandarin and English, a relevant science/healthcare education, and at least 3 years in medical/clinical or technical support. Responsibilities include handling calls and emails, basic technical troubleshooting, documenting cases, and developing SME knowledge while

Qualifications

• Mandarin and English proficiency required.
• Bachelor's degree, diploma, or certificate in Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Minimum 3 years in medical/clinical environment or customer-facing technical support.
• Strong analytical and problem-solving skills with ability to resolve complex technical issues.
• Excellent technical writing and documentation skills; proficient in MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Handle inbound customer calls and emails with professional, supportive assistance.
• Review, prioritize, and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting by analyzing issues and guiding customers to resolutions.
• Document customer complaints, inquiries, investigations, and resolutions clearly per quality standards.
• Communicate investigation results and technical information through reports and updates while meeting KPIs.
• Develop SME on assigned products, processes, and systems; support knowledge sharing and training.
• Support Team Lead/Supervisor by coordinating workloads and escalating complex issues.

Skills

Mandarin language

English language

Analytical skills

Technical writing

MS Office

Education

Bachelor's degree or diploma in a relevant field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City is seeking a Mandarin Computer Repair Specialist. The role is onsite for the first 6 months, with a hybrid option (1 day work-from-home per week) thereafter.

The position requires fluency in Mandarin and English, a relevant science/healthcare education, and at least 3 years in medical/clinical or technical support. Responsibilities include handling calls and emails, basic technical troubleshooting, documenting cases, and developing SME knowledge while