Mandarin IT Support Specialist — Healthcare (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (Day 1)

Discount for Company products

Monthly Allowances: Php 9,400 (Taxable

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits will be discussed bythe

Job summary

J-K Netwok Services in Taguig City, Philippines, seeks a Mandarin IT Service Representative for inbound calls and emails, providing first-line technical support to healthcare clients. The role blends Mandarin and English communication, analytical problem-solving, and clear documentation, with onboarding onsite for six months before a hybrid schedule allowing one day work-from-home per week.

The candidate should have a Bachelor’s or equivalent in a relevant field and at least 3 years in

Qualifications

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• Having at least 3 years of experience in a medical/clinical environment or customer-facing technical support role in a related industry.
• Excellent technical writing and documentation skills, with proficiency in MS Word, PowerPoint, Excel, and Outlook.
• Ability to work independently, manage multiple priorities, adapt to changes, and perform effectively in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain SME on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin proficiency

English proficiency

Analytical thinking

Technical writing

Customer support

Education

Bachelor’s degree, diploma, or certificate in Science/ Biomedical/ Healthcare/ Nursing/ Engineering/ Medical Transcription

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City, Philippines, seeks a Mandarin IT Service Representative for inbound calls and emails, providing first-line technical support to healthcare clients. The role blends Mandarin and English communication, analytical problem-solving, and clear documentation, with onboarding onsite for six months before a hybrid schedule allowing one day work-from-home per week.

The candidate should have a Bachelor’s or equivalent in a relevant field and at least 3 years in