Mandarin Tech Support Specialist (Healthcare) – Hybrid

J-K Netwok Services; Taguig; On-site; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits (12 VL + 12 SL)

Discount for Company products

Monthly Allowances Php 9,400

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

J-K Netwok Services in Taguig is seeking a Mandarin bilingual Tech Support Analyst to join its global healthcare team. The role emphasizes inbound calls, email support, and first-level technical troubleshooting, with thorough documentation of issues.

Open to Filipinos and Filipino-Chinese fluent in Mandarin and English, the position is onsite at BGC for six months, then hybrid with one WFH day per week. A competitive package reflects benefits and growth opportunities.

Qualifications

• Mandarin and English proficiency required.
• Bachelor’s degree or equivalent in a relevant field.
• At least 3 years in medical/clinical environment or customer-facing tech support.

Responsibilities

• Handle inbound calls and emails with professional, supportive assistance.
• Review and manage shared mailboxes to address inquiries promptly.
• Provide first-level technical troubleshooting and document resolutions.

Skills

Mandarin proficiency and English flu

Analytical skills

Technical writing

MS Word

PowerPoint

Excel

Outlook

Independent work

Education

Bachelor’s degree in science/healthcare/engineering or related field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig is seeking a Mandarin bilingual Tech Support Analyst to join its global healthcare team. The role emphasizes inbound calls, email support, and first-level technical troubleshooting, with thorough documentation of issues.

Open to Filipinos and Filipino-Chinese fluent in Mandarin and English, the position is onsite at BGC for six months, then hybrid with one WFH day per week. A competitive package reflects benefits and growth opportunities.