Mandarin Technical Support Analyst (Healthcare) – Hybrid
J-K Netwok Services
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
J-K Netwok Services seeks a Mandarin Technical Service Analyst in Manila's BGC, Taguig City. The role requires strong Mandarin and English communication, technical writing, and analytical skills to resolve complex issues in a healthcare tech environment.
The position is onsite for the first 6 months, then hybrid—1 day work from home per week—offering a competitive package and benefits. Salary is Php 160,000 monthly, with standard benefits and career growth opportunities.
Qualifications
- Open to Filipinos proficient in Mandarin and English.
- Bachelor’s degree, diploma, or certificate in a related field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
Responsibilities
- Handle inbound customer calls and emails, providing professional assistance and positive experience.
- Review and manage shared mailboxes, prioritizing inquiries and complaints.
- Provide first-level technical troubleshooting and guide customers to resolutions.
- Accurately document investigations and resolutions per quality and regulatory requirements.
- Communicate results clearly through written reports and updates, meeting KPIs.
- Develop SME on assigned products, processes, and systems; support knowledge sharing.
Skills
Education
Tools
Job description
J-K Netwok Services seeks a Mandarin Technical Service Analyst in Manila's BGC, Taguig City. The role requires strong Mandarin and English communication, technical writing, and analytical skills to resolve complex issues in a healthcare tech environment.
The position is onsite for the first 6 months, then hybrid—1 day work from home per week—offering a competitive package and benefits. Salary is Php 160,000 monthly, with standard benefits and career growth opportunities.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
