Mandarin Healthcare Tech Support – Hybrid (Onsite First 6 Months)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents for free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (cash)

Discount for Company products

Monthly allowances: Php 9,400 (Taxable

Annual merit increase

13th month pay

Government mandated benefits

Other benefits discussed

Job summary

J-K Netwok Services in Taguig City is seeking a Mandarin-speaking Technological Help Desk professional to join its healthcare technology support team. The role is open to Filipinos or Filipino-Chinese with strong Mandarin and English skills, focused on delivering high-quality customer service in a fast-paced environment.

The position offers a dayshift schedule with onsite work for the first six months and a hybrid model (one day work-from-home per week) thereafter.

Qualifications

• Minimum 3 years in a medical/clinical environment or customer-facing technical support.
• Proficient in Mandarin and English.
• Strong analytical and problem-solving abilities.
• Excellent technical writing and documentation skills with MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring customer inquiries and complaints are addressed promptly and according to procedures.
• Provide first-level technical troubleshooting by analyzing issues, identifying root causes, and guiding customers toward appropriate resolutions.
• Accurately document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
• Clearly communicate investigation results and technical information through written reports and verbal updates while meeting response and resolution KPIs.
• Develop and maintain Subject Matter Expertise (SME) on assigned products, processes, and systems, while supporting knowledge sharing and training activities.
• Support the Technical Support Team Lead/Supervisor by coordinating workloads, assisting team members, escalating complex or country-specific issues, and contributing to process improvements.

Skills

Mandarin proficiency

Analytical

Technical writing

Customer support

Education

Bachelor's degree / Diploma / Certificate in Science, Healthcare, Engineering

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City is seeking a Mandarin-speaking Technological Help Desk professional to join its healthcare technology support team. The role is open to Filipinos or Filipino-Chinese with strong Mandarin and English skills, focused on delivering high-quality customer service in a fast-paced environment.

The position offers a dayshift schedule with onsite work for the first six months and a hybrid model (one day work-from-home per week) thereafter.