Mandarin Healthcare Tech Support – Hybrid (Day Shift)

J-K Netwok Services; Taguig; On-site; PHP 1,518,000 - 2,053,000; Full time

Benefits offered by this job

HMO for 2 dependents

Life Insurance

Leave credits

Discounts on company products

Monthly allowances

Annual merit increase

13th month pay

Government mandated benefits

Job summary

J-K Netwok Services in Taguig City seeks a Mandarin Computer Support professional to join a growing global healthcare company, delivering quality solutions to customers.

The role requires Mandarin and English fluency, a relevant degree, 3 years in medical or customer-facing technical support, and the ability to work onsite for six months with a subsequent hybrid arrangement. Benefits include HMO, life insurance, leave credits, 13th month pay, and government-mandated benefits.

Qualifications

• Mandarin and English fluency is required.
• Bachelor’s degree or equivalent in a relevant field.
• Minimum 3 years in medical/clinical or customer-facing tech support.

Responsibilities

• Handle inbound customer calls and emails with professional support.
• Review and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting and guide customers to solutions.
• Document customer issues and resolutions in quality/regulatory systems.
• Communicate investigation results clearly in reports and updates.
• Develop SME on assigned products and support knowledge sharing.
• Coordinate workloads with team lead and escalate complex issues.

Skills

Mandarin

English

Education

Bachelor’s degree or higher

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City seeks a Mandarin Computer Support professional to join a growing global healthcare company, delivering quality solutions to customers.

The role requires Mandarin and English fluency, a relevant degree, 3 years in medical or customer-facing technical support, and the ability to work onsite for six months with a subsequent hybrid arrangement. Benefits include HMO, life insurance, leave credits, 13th month pay, and government-mandated benefits.