Mandarin Healthcare Tech Support Specialist (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,674,000 - 1,897,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL / 12 SL

Monthly allowances: Php 9,400

13th Month Pay

Government benefits

Annual merit increase

Job summary

J-K Netwok Services in Taguig City is seeking a Mandarin bilingual Technological Assistance professional. The role focuses on inbound calls and email support, troubleshooting, and documenting issues while maintaining regulatory quality standards.

Hybrid work arrangement after an initial onsite period. The candidate should have a relevant degree and at least 3 years in medical or customer-facing tech support, with strong MS Word/Excel/PowerPoint/Outlook skills.

Qualifications

• Bachelor’s degree in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• 3+ years in medical/clinical or customer-facing technical support.

Responsibilities

• Handle inbound customer calls and emails with professional, supportive assistance.
• Review and manage shared mailboxes to address inquiries promptly per procedures.
• Provide first-level technical troubleshooting by analyzing issues and guiding resolutions.
• Document customer complaints, inquiries, investigations, and resolutions in quality/regulatory-compliant manner.
• Clearly communicate investigation results and technical information via reports and updates.
• Develop SME on assigned products, processes, and systems; support knowledge sharing and training.
• Coordinate workloads and assist team members; escalate country-specific issues as needed.

Skills

Mandarin proficiency

English proficiency

Technical support

Education

Bachelor’s degree / diploma / certificate

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig City is seeking a Mandarin bilingual Technological Assistance professional. The role focuses on inbound calls and email support, troubleshooting, and documenting issues while maintaining regulatory quality standards.

Hybrid work arrangement after an initial onsite period. The candidate should have a relevant degree and at least 3 years in medical or customer-facing tech support, with strong MS Word/Excel/PowerPoint/Outlook skills.