Mandarin Technical Healthcare Support Specialist

J-K Netwok Services; Taguig; Hybrid; PHP 144,000 - 176,000; Full time

Benefits offered by this job

HMO + 2 dependents for Free (Day 1)

Life Insurance (Day 1)

Leave credits: 12 VL and 12 SL (cash‑s

Discount for Company products

Monthly Allowances: Php 9,400 included

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services is hiring a Mandarin Technical Customer Care Associate in Taguig (BGC) for a dayshift role with onsite for 6 months, followed by a hybrid arrangement (1 day WFH per week). The candidate must be fluent in Mandarin and English, with a background in science/healthcare and at least 3 years in medical/clinical technical support.

You will handle inbound calls/emails, perform first‑level troubleshooting, document cases, and build SME knowledge while supporting the team lead.

Qualifications

• Bachelor’s degree, diploma, or certificate in Science/Healthcare/Engineering or related field.
• Minimum 3 years in medical/clinical environment or technical support role.
• Fluent in Mandarin; proficient in English.
• Strong analytical and problem-solving skills.
• Excellent technical writing and MS Office skills.

Responsibilities

• Handle inbound customer calls and emails with professional and supportive assistance.
• Review, prioritize, and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting and guide customers toward resolutions.
• Accurately document customer inquiries, investigations, and resolutions.
• Clearly communicate investigation results in reports and updates; meet KPIs.
• Develop SME on assigned products and processes; support knowledge sharing.
• Assist team lead by coordinating workloads and contributing to process improvements.

Skills

Mandarin proficiency

English proficiency

Analytical skills

Technical writing

Education

Bachelor’s degree or higher in Science/Healthcare/Engineering

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services is hiring a Mandarin Technical Customer Care Associate in Taguig (BGC) for a dayshift role with onsite for 6 months, followed by a hybrid arrangement (1 day WFH per week). The candidate must be fluent in Mandarin and English, with a background in science/healthcare and at least 3 years in medical/clinical technical support.

You will handle inbound calls/emails, perform first‑level troubleshooting, document cases, and build SME knowledge while supporting the team lead.