Mandarin Technical Support Specialist - Healthcare (Hybrid)
J-K Netwok Services
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Benefits offered by this job
Job summary
Unknown Company in Taguig (BGC) is seeking a Mandarin bilingual Technical Consultant for a dayshift, onsite role with hybrid options after six months. Open to Filipino/Filipino-Chinese candidates with Mandarin and English proficiency.
Eligible for HMO, life insurance, leave credits, and other benefits, with a 13th month pay and government benefits. The role requires a bachelor's degree in a relevant field and at least 3 years in medical/clinical or customer-facing tech support, strong writing
Qualifications
- Bachelor’s degree or diploma in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
- Strong analytical and problem-solving skills with ability to resolve complex technical issues.
- Excellent technical writing and documentation skills using MS Word/Outlook/Excel/PowerPoint.
Responsibilities
- Handle inbound customer calls and emails, providing professional and supportive assistance.
- Review, prioritize, and manage shared mailboxes ensuring inquiries are addressed promptly and per procedures.
- Provide first-level technical troubleshooting by analyzing issues and guiding customers to resolutions.
- Document customer complaints, inquiries, investigations, and resolutions in accordance with quality and regulatory requirements.
- Communicate investigation results and technical information through written reports and verbal updates while meeting KPIs.
- Develop and maintain SME on assigned products, processes, and systems; support knowledge sharing and training.
- Coordinate workloads with the Technical Support Team Lead/Supervisor and assist team members.
Skills
Education
Tools
Job description
Unknown Company in Taguig (BGC) is seeking a Mandarin bilingual Technical Consultant for a dayshift, onsite role with hybrid options after six months. Open to Filipino/Filipino-Chinese candidates with Mandarin and English proficiency.
Eligible for HMO, life insurance, leave credits, and other benefits, with a 13th month pay and government benefits. The role requires a bachelor's degree in a relevant field and at least 3 years in medical/clinical or customer-facing tech support, strong writing
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