Mandarin IT Support Specialist - Hybrid Healthcare

J-K Netwok Services; Taguig; Hybride; PHP 1 625 000 - 1 946 000; Plein temps

Avantages offerts par ce poste

HMO + 2 dependents

Life Insurance

Leave credits

Discount on company products

Monthly allowances

Annual merit increase

13th Month Pay

Government mandated benefits

Résumé du poste

American Healthcare Company in Taguig City seeks a Mandarin IT Support Representative. The role involves handling inbound calls and emails, providing first-level technical troubleshooting, and maintaining thorough documentation.

Onsite work for the first six months transitions to a hybrid setup with one day of work from home weekly. The position is open to Filipinos and Filipino-Chinese fluent in Mandarin and English, requiring a science/healthcare-related degree and at least three years in

Qualifications

• Bachelor's degree or diploma in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years of experience in a medical/clinical environment or customer-facing technical support role.

Responsabilités

• Handle inbound customer calls and emails, providing professional and supportive assistance while ensuring a positive customer experience.
• Review, prioritize, and manage shared mailboxes, ensuring inquiries and complaints are addressed promptly.
• Provide first-level technical troubleshooting by analyzing issues and guiding customers to resolutions.
• Document customer complaints, inquiries, investigations, and resolutions in accordance with quality requirements.
• Communicate investigation results and technical information through reports and updates while meeting KPIs.
• Develop SME on assigned products, processes, and systems, and support knowledge sharing.
• Coordinate workloads and assist team members, escalating complex issues as needed.

Connaissances

Mandarin fluency

English proficiency

Analytical thinking

Technical writing

MS Office

Customer support

Documentation

Formation

Bachelor's degree

Healthcare-related degree

Outils

MS Word

PowerPoint

Excel

Outlook

Description du poste

American Healthcare Company in Taguig City seeks a Mandarin IT Support Representative. The role involves handling inbound calls and emails, providing first-level technical troubleshooting, and maintaining thorough documentation.

Onsite work for the first six months transitions to a hybrid setup with one day of work from home weekly. The position is open to Filipinos and Filipino-Chinese fluent in Mandarin and English, requiring a science/healthcare-related degree and at least three years in