Mandarin Technical Support Specialist - Healthcare

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL and 12 SL

Discount for Company products

Monthly Allowances: Php 9,400

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

A well-established global healthcare organization in the Philippines seeks a Mandarin bilingual Technical Service Associate Officer in BGC, Taguig. The role is onsite for 6 months, then hybrid (1 day WFH per week).

Salary is Php 160,000 with full onsite benefits and career growth opportunities. Ideal candidates are Filipino or Filipino-Chinese, with a science/healthcare background and strong English/Mandarin communication.

Qualifications

• Bachelor's degree or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• At least 3 years of experience in medical/clinical environment or customer-facing technical support.
• Strong analytical and problem-solving skills; able to resolve complex issues.
• Excellent technical writing and documentation skills; proficient in MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance.
• Review and manage shared mailboxes; address inquiries promptly following procedures.
• Provide first-level technical troubleshooting; identify root causes and guide resolutions.
• Document customer issues, investigations, and resolutions accurately per quality/regulatory requirements.
• Communicate investigation results clearly through written reports and updates; meet KPIs.
• Develop SME on products, processes, and systems; share knowledge and train others.
• Support team lead by coordinating workloads, assisting teammates, and escalating complex issues.

Skills

Mandarin proficiency

Analytical thinking

Technical writing

Customer service

Education

Bachelor's degree in Science/Healthcare/Engineering

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

A well-established global healthcare organization in the Philippines seeks a Mandarin bilingual Technical Service Associate Officer in BGC, Taguig. The role is onsite for 6 months, then hybrid (1 day WFH per week).

Salary is Php 160,000 with full onsite benefits and career growth opportunities. Ideal candidates are Filipino or Filipino-Chinese, with a science/healthcare background and strong English/Mandarin communication.