Mandarin Desktop Support Specialist - Healthcare Tech

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL and 12 SL

Monthly Allowances: Php 9,400

Annual Merit Increase

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services is seeking a Mandarin Desktop Support Technician in Taguig. The role involves handling customer calls and emails, providing first-level troubleshooting, and documenting issues while maintaining high service quality.

The position is onsite for the first 6 months with a hybrid option (1 day work from home per week) and requires strong Mandarin and English communication along with healthcare/clinical experience.

Qualifications

• Proficiency in Mandarin and English required.
• Bachelor’s degree, diploma, or certificate in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.

Responsibilities

• Handle inbound customer calls and emails, providing professional and supportive assistance.
• Review, prioritize, and manage shared mailboxes and inquiries.
• Provide first-level technical troubleshooting and guide customers to resolutions.
• Document customer complaints, inquiries, investigations, and resolutions clearly.
• Communicate investigation results and updates through reports and verbal updates.

Skills

Mandarin

English

Technical support

Documentation

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services is seeking a Mandarin Desktop Support Technician in Taguig. The role involves handling customer calls and emails, providing first-level troubleshooting, and documenting issues while maintaining high service quality.

The position is onsite for the first 6 months with a hybrid option (1 day work from home per week) and requires strong Mandarin and English communication along with healthcare/clinical experience.