Mandarin Tech Service Desk Analyst - Healthcare IT (Onsite/Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,625,000 - 1,946,000; Full time

Benefits offered by this job

HMO + 2 dependents for free

Life Insurance

Leave credits: 12 VL and 12 SL (cash)

Monthly allowances: Php 9,400

Annual merit increase

13th Month Pay

Government mandated benefits

Product discounts

Other benefits discussed

Job summary

J-K Netwok Services in Taguig City seeks a Mandarin Technical Service Desk Analyst. The role requires strong Mandarin/English skills, a science or healthcare background, and 3+ years in medical or technical support.

You will handle inbound calls, perform basic troubleshooting, and document cases to quality standards. The position offers a dayshift schedule with onsite work for 6 months, followed by a hybrid setup with 1 day work-from-home weekly, plus benefits and development opportunities in a

Qualifications

• Fluent in Mandarin and English; open to Filipinos or Filipino-Chinese.
• Bachelor’s degree or equivalent in a related field such as Science, Biomedical, Healthcare, Nursing, Engineering or Medical Transcription.
• At least 3 years in medical/clinical or customer-facing technical support roles.

Responsibilities

• Handle inbound calls and emails, providing professional support and ensuring positive customer experience.
• Review and manage shared mailboxes, addressing inquiries promptly per procedures.
• Provide first-level technical troubleshooting by analyzing issues and guiding customers to resolutions.
• Document customer complaints, inquiries, investigations, and resolutions accurately.
• Communicate investigation results and technical information through reports and updates.
• Develop SME on assigned products and processes; support knowledge sharing and training.
• Coordinate workloads and assist team members; escalate complex issues and contribute to process improvements.

Skills

Mandarin proficiency

English proficiency

Analytical skills

Technical writing

Education

Bachelor’s degree / Diploma in Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

J-K Netwok Services in Taguig City seeks a Mandarin Technical Service Desk Analyst. The role requires strong Mandarin/English skills, a science or healthcare background, and 3+ years in medical or technical support.

You will handle inbound calls, perform basic troubleshooting, and document cases to quality standards. The position offers a dayshift schedule with onsite work for 6 months, followed by a hybrid setup with 1 day work-from-home weekly, plus benefits and development opportunities in a