Mandarin IT Support Analyst — Healthcare Tech (Hybrid)

J-K Netwok Services; Taguig; Hybrid; PHP 1,674,000 - 1,897,000; Full time

Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits: 12 VL and 12 SL

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Taguig (BGC) seeks a Mandarin IT Support Analyst Officer to support users in Mandarin and English. The role is onsite for 6 months, then hybrid with 1 day work-from-home per week.

You will handle inbound calls, provide first-level troubleshooting, document issues, build SME on products, and collaborate with team leads in a healthcare environment. Prior healthcare customer-facing tech support is preferred.

Qualifications

• Bachelor’s degree, diploma, or certificate in Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.
• 3+ years in medical/clinical or customer-facing technical support roles.
• Strong analytical and problem-solving skills with ability to resolve complex issues.
• Excellent technical writing and documentation skills with MS Word/PowerPoint/Excel/Outlook.

Responsibilities

• Handle inbound calls and emails, providing professional assistance and maintaining positive customer experience.
• Review, prioritize, and manage shared mailboxes per procedures.
• Provide first-level technical troubleshooting by identifying root causes and guiding resolutions.
• Document customer inquiries and resolutions in compliance with quality and regulatory requirements.
• Communicate investigation results clearly through reports and updates; meet KPIs.

Skills

Mandarin proficiency

English proficiency

Analytical thinking

Technical writing

Medical experience

Education

Bachelor’s degree or equivalent in Science/Healthcare/Engineering or related field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

J-K Netwok Services in Taguig (BGC) seeks a Mandarin IT Support Analyst Officer to support users in Mandarin and English. The role is onsite for 6 months, then hybrid with 1 day work-from-home per week.

You will handle inbound calls, provide first-level troubleshooting, document issues, build SME on products, and collaborate with team leads in a healthcare environment. Prior healthcare customer-facing tech support is preferred.