Mandarin Technical Support Analyst – Healthcare (Hybrid)

J-K Netwok Services

Taguig

Hybrid

PHP 1,700,000 - 2,100,000

Full time

8 days ago

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Benefits offered by this job

HMO + 2 dependents

Life Insurance

Leave credits

Product discounts

Monthly allowance

Merit increase

13th month pay

Government mandated benefits

Other benefits discussed

Job summary

J-K Netwok Services in Taguig seeks a Mandarin Computer Repair Analyst for dayshift in a healthcare tech environment. Salary Php 160,000; work setup: onsite for 6 months, then hybrid with 1 day work-from-home weekly.

Open to Filipino and Filipino-Chinese, requires 3 years in medical or customer-facing technical support, strong analytical skills, and proficiency in MS Word, Excel, PowerPoint, Outlook. Comprehensive benefits are offered.

Qualifications

3 years in medical/clinical environment or customer-facing tech support.
Strong analytical and problem-solving skills.
Excellent technical writing and documentation (MS Word/PowerPoint/Excel/Outlook).
Bachelor’s degree or equivalent in a relevant field such as Science, Biomedical, Healthcare, Nursing, Engineering, or Medical Transcription.

Responsibilities

Handle inbound calls and emails, providing professional assistance while ensuring a positive customer experience.
Review, prioritize, and manage shared mailboxes per procedures.
Provide first-level technical troubleshooting and guide customers to resolutions.
Document customer issues and resolutions accurately per quality requirements.
Communicate investigation results through reports and updates while meeting KPIs.
Develop SME on assigned products and processes; support knowledge sharing and training.
Assist team lead by coordinating workloads and process improvements.