Mandarin Technical Security Support Specialist

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

14 days+

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Marriage Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

Leaves per tenure

Attendance incentive

Punctuality incentive

13th Month Pay

Government Mandated Benefits

Other benefits discussed

Job summary

J-K Netwok Services, located in Makati City, seeks a Mandarin Technical Security Support for dayshift hours in a hybrid setup. The role centers on assisting Mandarin- and English-speaking clients, troubleshooting SSL-related issues, and delivering first-level security product support.

The ideal candidate holds a Bachelor’s degree, has 1+ year in tech support or customer service, and is proficient in Mandarin and English. Web-hosting experience is advantageous, with a benefits package offered.

Qualifications

Bachelor's degree in any field required.
At least 1 year of technical support or customer service experience preferred.
Proficient in Mandarin and English.
Experience with web-hosting accounts is a plus.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, servers, and software.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within the required SLA.
Guide customers through installation, configuration, and renewal of SSL certificates and security products.