Mandarin Tech Support & SSL Solutions Expert

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Vacation Leave

Job summary

J-K Netwok Services in Makati City seeks a Mandarin Tech Solutions Specialist to assist Mandarin-speaking and English-speaking clients, troubleshoot certificate issues, and provide first-level support for security products. The role offers dayshift hours and a hybrid work setup.

Candidates with a year of technical support experience and knowledge of SSL certificates, PKI, and web hosting accounts are preferred. A Bachelor’s degree is required, and visa assistance may be available.

Qualifications

• Proficient in Mandarin and English.
• Bachelor’s degree in any course.
• At least 1 year in technical support or customer service is advantageous.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, web servers, and software.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within SLA.
• Guide customers through installation, configuration, and renewal of SSL certificates.

Skills

Mandarin

English

Education

Bachelor's degree

Tools

Microsoft Office

Job description

J-K Netwok Services in Makati City seeks a Mandarin Tech Solutions Specialist to assist Mandarin-speaking and English-speaking clients, troubleshoot certificate issues, and provide first-level support for security products. The role offers dayshift hours and a hybrid work setup.

Candidates with a year of technical support experience and knowledge of SSL certificates, PKI, and web hosting accounts are preferred. A Bachelor’s degree is required, and visa assistance may be available.