Mandarin Security Support Lead (SSL/PKI)

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Various leaves including Vacation, S/L

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services in Makati is seeking a Mandarin Technical Security Administrator to support clients in Mandarin and English. The role includes troubleshooting SSL certificates, PKI, and related security services, with hybrid work setup and day shift.

The candidate should have a Bachelor's degree and at least 1 year in technical support or customer service, plus familiarity with web-hosting environments and MS Office.

Qualifications

• Proficiency in Mandarin and English required.
• Bachelor's degree in any field.
• At least 1 year in technical support or customer service is a plus.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OSes, devices, servers and software.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within SLA requirements.
• Guide customers through SSL installation, configuration and renewal.

Skills

Mandarin proficiency

English proficiency

Education

Bachelor's degree

Tools

MS Office

Web hosting accounts

Job description

J-K Netwok Services in Makati is seeking a Mandarin Technical Security Administrator to support clients in Mandarin and English. The role includes troubleshooting SSL certificates, PKI, and related security services, with hybrid work setup and day shift.

The candidate should have a Bachelor's degree and at least 1 year in technical support or customer service, plus familiarity with web-hosting environments and MS Office.