Mandarin Tech Support Specialist — SSL/PKI (Hybrid)

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

Working visa

HMO

Group Life Insurance

Personal Accident (AD&D)

Vacation Leave

Sick Leave

Marriage Leave

Maternity Leave

Paternity Leave

Solo Parent Leave

Bereavement Leave

13th Month Pay

Govt Benefits

Other benefits discussed

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Computer Consultant to join the IT support team. The role requires strong Mandarin and English proficiency, a background in technical support, and familiarity with web hosting environments.

This is a dayshift, hybrid position offering benefits and a clear path to professional growth. Responsibilities include assisting Mandarin-speaking clients, troubleshooting certificate-related issues, providing first-level security product support (SSL,

Qualifications

Mandarin and English proficiency required.
Bachelor's degree in any field.
Experience in technical support or customer service is an advantage.

Responsibilities

Assist Mandarin-speaking and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across operating systems, devices, and software.
Provide first-level technical support on SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within SLA.
Guide customers through installation, configuration, and renewal of SSL certificates.