Mandarin SSL & Security Support Specialist Hybrid

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

AD&D

Leave benefits (various)

13th Month Pay

Government mandated benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Customer Technical Advisor to support Mandarin- and English-speaking clients. You will troubleshoot SSL certificate issues and provide first-line technical assistance across multiple platforms, ensuring timely responses within SLA.

The role offers a dayshift schedule on a hybrid setup with benefits including HMO, insurance, leaves, and 13th month pay. A bachelor’s degree and web hosting experience are preferred.

Qualifications

• Proficient in Mandarin and English.
• Bachelor’s degree in any field.
• Experience in technical support or customer service is a plus.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, servers, and applications.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within SLA requirements.
• Guide customers through installation, configuration, and renewal of SSL certificates.

Skills

Mandarin proficiency

English proficiency

MS Office

Web hosting accounts

Education

Bachelor’s degree

Tools

Web hosting platforms

Job description

J-K Netwok Services in Makati City is seeking a Mandarin Customer Technical Advisor to support Mandarin- and English-speaking clients. You will troubleshoot SSL certificate issues and provide first-line technical assistance across multiple platforms, ensuring timely responses within SLA.

The role offers a dayshift schedule on a hybrid setup with benefits including HMO, insurance, leaves, and 13th month pay. A bachelor’s degree and web hosting experience are preferred.