Mandarin IT Support Specialist – SSL & Security

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

AD&D

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

13th Month Pay

Government Mandated Benefits

Other benefits

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin IT Support Associate to join our IT support team. The role is dayshift with hybrid work setup, and requires Mandarin and English proficiency with a bachelor’s degree. Prior experience in technical support and web-hosting accounts is advantageous.

The position offers benefits such as visa support, HMO, life insurance, and various leaves. Salary is Php 90,000 monthly.

Qualifications

• Open to Filipinos and Filipino-Chinese proficient in Mandarin and English.
• Open to Foreign Nationals proficient in Mandarin and English.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, web servers, and software applications.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within SLA.
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin language

English language

Education

Bachelor's degree

Job description

J-K Netwok Services in Makati City is seeking a Mandarin IT Support Associate to join our IT support team. The role is dayshift with hybrid work setup, and requires Mandarin and English proficiency with a bachelor’s degree. Prior experience in technical support and web-hosting accounts is advantageous.

The position offers benefits such as visa support, HMO, life insurance, and various leaves. Salary is Php 90,000 monthly.