Mandarin Technical Advisor – SSL & PKI Specialist

J-K Netwok Services

Makati

Hybrid

PHP 914,000 - 1,095,000

Full time

10 days ago

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Benefits offered by this job

HMO

Group Life Insurance

Group Personal Accident (AD&D)

13th Month Pay

Vacation Leave

Maternity Leave

Paternity Leave

Bereavement Leave

Visa assistance

Hybrid work setup

Job summary

J-K Netwok Services in Makati City is seeking a Mandarin Technical Senior Advisor to join a dynamic IT team. You will support Mandarin-speaking clients and handle security product questions, certificates, and PKI issues in a hybrid work setting.

The role requires Mandarin proficiency, a relevant bachelor’s degree, and at least one year in technical support or customer service. Expect a dayshift schedule with visa assistance and comprehensive benefits.

Qualifications

Proficient in Mandarin and English, open to Filipinos/foreign nationals.
Bachelor’s degree in any field.
At least 1 year in technical support or customer service is a plus.

Responsibilities

Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
Troubleshoot certificate-related issues across OS, devices, servers, and apps.
Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
Monitor and respond to support tickets within SLA expectations.
Guide customers through installation, configuration, and renewal of security products.